Policies

Spa Terms & Conditions

Ages 16 and Up Only. Persons with Epilepsy Cannot Float.

SPA POLICIES

We strive to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!

FIRST VISIT

Arrive 10 minutes prior to your first float session to allow ample time to check in and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.

LATE POLICY

If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible.  Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value.  Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced.

CANCELLATION AND NO SHOW POLICY

Guests who book appointments and cannot join us for their scheduled reservation are granted full credit at the spa provided cancellation is made the business day prior to the appointment. We do not provide refunds for canceled/no show appointments. Spa packages, multiple service reservations, no show, or for parties of three or more are charged at full value for cancellation without appropriate notice.   Last minute changes to appointments will be honored only if the service time is available and other guests are not inconvenienced.  Last minute cancellations (4 hours prior to your appointment) will be charged 100% of the service value and are not refundable or available for spa credit. All service sales, retail sales and gift certificate sales are final, with no refunds. Should you not wish to redeem a gift certificate you can use it as a spa credit toward retail items. If an appointment made to redeem a gift certificate is not canceled or rescheduled within the reasonable times as stated in the policies above, we will be unable to redeem your certificate.
We understand life happens but we also appreciate your cooperation.

PAYMENTS & GRATUITY

The Spa accepts cash, MasterCard, Visa, American Express and Discover as payment.

All services need to be paid in full at time of reservation.

Membership Terms and Conditions

One month memberships are on a monthly recurring basis.

Your membership dues will be due on and then due on or after the same day of each month hereafter until your membership expires or is terminated in accordance with this agreement. Membership fees will be automatically drafted from your account or charged to your credit card

All cancellations require 30 days written notice and are effective 30 days after the date received. Payments due prior to the effective date will be charged as scheduled. * Membership is not transferable. Member pricing is not transferable. Member pricing is not good with any other promotional offer and may not be combined with any other offers or discounts.

SPECIAL CONDITIONS

Please notify our Spa Consultant before reserving your treatments if you have special physical concerns, diabetes, or are pregnant. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.

AGE REQUIREMENT

Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.

QUIET ENVIRONMENT

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and pagers must be turned off when entering the spa.

GIFT CERTIFICATES  (SEE ALSO TERMS & CONDITIONS)*

Gift Certificates are available for specified services, packages, or dollar amounts beginning at $50 and are not redeemable if lost or stolen. If you are a recipient of a donated or auctioned Gift Certificate, please give our receptionist the certificate number to book your appointment. Donation certificates are non-transferable, and expiration dates may not be changed or extended. If an appointment made to redeem your spa gift certificate is not cancelled at least 48 hours in advance, your spa treatments and your spa gift certificate will be forfeited.

PRICES SUBJECT TO CHANGE

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and services menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.

VISITORS

We are unable to accommodate visitors accompanying clients in the float rooms of the spa including those complying with our age restriction policy. All non-clients must remain in the waiting lounge.

CLIENTS’ RIGHT TO KNOW

We strive to exceed our clients’ needs.